Frequently Asked Questions

What should I bring to my appointment?

On the Day of the Appointment, please bring:

  • Photo ID (i.e. driver’s license)
  • Your current insurance cards(s)
  • Your co-pay as indicated in your insurance contract
  • Referral from your Primary Care Physician, if applicable
  • List of Prescription Medications including doses and how often you take them
  • Any X-rays, MRI’s, clinic notes or surgical reports related to the condition requiring treatment

If my X-rays are negative, do I need to bring them?

Yes. The physician will want to review your X-rays. Your X-rays may need to be repeated in our office if necessary.

How do I get my medical records from my primary care clinic?

You need to contact the office where you received treatment and ask for a copy of all medical records that pertain to your orthopaedic concern. You can hand-carry them to your appointment or ask the office to fax them to our office prior to your visit.

How do I obtain copies of my medical records?


A formal release must be signed by the patient or guardian before any records can be released. This form should state what records are requested and where the records should be sent. Medical records requests are normally filled within seven to ten business days.

Can my minor child come to their appointment alone?


All minors are required to have a parent or legal guardian at their first visit. A parent may sign our minor release form that states a minor may be seen in our office without a parent for follow-up visits only.

Can Orthopaedic Specialty Group call my primary care doctor’s office and get my MRI scans?


Patients’ are responsible for obtaining a copy of their MRI from the facility where it was performed.

Are there wheelchairs available at your clinic locations?


Wheelchairs are available at all locations.

Why do I have co-pays?


A copayment is a fixed amount determined by your insurance carrier. The co-payment is required at time of service. The amount of your co-payment may vary depending on the type of service you receive.

What do I do if I need my physician after hours?


A provider from Orthopaedic Specialty Group is “on call” for emergencies after hours. If you have an emergency, please call (203) 337-2600. The answering service will deliver your message to the covering provider who will return your call.

What do I need to know if I am having surgery?

Please click here to see preoperative protocols and click here for postoperative protocols.

How do I refill a medication prescription?

You may request a medication refill:

  • at the time of your appointment
  • by calling your pharmacy
  • by leaving a message on our prescription line (203)337-2600 Option 4

Medications will not be refilled at night and on weekends.


How do I dispose of medication?

OSG is unable to take back any medications. Please click here for more information.

May I pay my bill online?

Yes. Save Time, Pay Online!