Receptionist/ Call Center Representative

Key Responsibilities:

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Arrives patients via computer system; verify patient information, current referral if applicable, and provides appropriate paperwork to patient.
• Collects applicable co-pay.
• Direct patients to registration as appropriate.
• Answers phones, transfers and/or directs calls during busy times.
• Distributes medical record (if a medical records release form has been completed),x-rays, prescriptions, and medications to patients as authorized by other departments and left at the front desk for patient pick-up.
• Acts as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc…
• When applicable, relays phone messages from patients to physicians and physician assistants.
• Keeps waiting room neat and presentable at all times.
• Explains and distributes privacy notice to new patients. Records in computer and give acknowledgement form to medical assistant for insertion into chart.
• Maintains excellent communication with medical assistants and patients regarding wait times or physician delays.
• Maintain patient confidentiality.

Appointment Scheduler

• Obtains the specified demographic information required
• Acquires accurate insurance information
• If they are a self-pay patient, advises them of the self-pay policy
• Advises patient to obtain a referral if applicable with their insurance plan
• Determines if the injury is a result of a MVA (motor vehicle accident) or WC (worker’s compensation), explains protocol and obtains pertinent information
• Validates on-call appointments for non-participating insurances
• Uses good judgment when determining urgency of the visit
• Schedules patient appointments following office protocol
• Obtain referring physician details updating patient and appointment details
• Reschedules and cancels appointments as requested
• Take Consults from the hospitals and forward appropriately

Qualifications

• Minimum of a high school diploma or GED.
• Secondary training in business school or college preferred.
• 1 Year of experience in a medical office as a receptionist/appointment scheduler a plus. Candidates will be courteous, articulate, reliable, and must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Qualified candidates should submit their resumes to: careers@osgpc.com

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer